Terms, Conditions and Legal Information

For the purposes of all references within this website www.somefem.co.za and Something Feminine, South Africa is herein referred to as SFSA website.

SFSA provides this site as a useful resource for diamond shopping, and a retail location for certified loose diamonds and fine jewellery

Please read these terms and conditions (“Terms and Conditions”) carefully. By using this website, you agree to be bound by the Terms and Conditions described below. If you do not agree to all of these terms, please do not use this website or make any purchase from it.

These Terms and Conditions govern your use of, and any purchase from, the SFSA website, and constitute an agreement between you and SFSA. SFSA reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this site at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Your continued use of this site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of this site. If you do not agree to the amended terms, you must stop using this site.

If you have any queries or concerns about our Terms of Use, please feel free to contact to our Customer Services Department at customerservices@somefem.co.za or call us on +27 12 940 0333 (Customer Service centre hours: Weekdays 9:00 – 17:00).

Trademarks

The trademarks which cover trade names, logos, emblems, slogans and other service marks, displayed on this Website, are the property of Something Feminine, South Africa , its affiliated companies and its licensors. These trademarks may be registered in Z.A.R. , U.K, U.S. and other countries. You are not permitted to use these trademarks in any manner, personally or commercially without the prior written consent of Something Feminine, South Africa. The use of any trademark on this website is strictly prohibited, except that the news media and news organisations are permitted to download Something Feminine, South Africa ‘s trademarks and logo from specifically designated pages for media and news purposes only, so as to benefit Something Feminine, South Africa, its products, and its services and not to promote any other product or service. The permission granted to the news media and news organisations to use such trademarks and logo may be revoked at any time. All other trademarks not owned by Something Feminine, South Africa that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Something Feminine, South Africa.

Web Content

The materials on this website, which may include text, logos, images, graphics, site design, artwork, audio clips, video clips, software and other content, are provided by Something Feminine, South Africa for informational purposes only. By accessing this Website or printing or downloading any content, you agree to be bound by the terms and conditions set out in this page. If you do not agree to these terms and conditions, please do not access the Website or print or download any content.
At SFSA, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.

Disclaimer

The Website and its materials are provided on an “As Is” and “As Available” basis. Something Feminine, South Africa makes no representation or warranties regarding the accuracy, correctness, completeness, suitability, availability or operation of the www.somefem.co.za Website and the content of the Website. All the contents of this Website are for general information or use. Something Feminine, South Africa or it’s holding company Gemtrade (Pty) Ltd is not responsible for any incorrect or inaccurate content posted on the Website due to any reason or by any person.

Something Feminine, does not warrant that this site or the server that makes it available are free of viruses or other harmful components or that use of this site will be uninterrupted. Something Feminine, assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access and/or attempt to make unauthorised access available, or alteration of, user and/or Member communications. Under any circumstances, Something Feminine, South Africa will not be responsible for any loss or damage to any persons resulting from anyone’s use of the Website or the service and/or any content posted on www.somefem.co.za or transmitted to Gemtrade (Pty) Ltd T/A Something Feminine Members or Directors.

Acceptable Uses

You may use all informative material available on this Website solely for your own personal, non-commercial or educational use. You may not harm the Website in any way or otherwise use the Website in any improper manner, including, but not limited to hacking into the site´s systems, spoofing or faking email headers or slowing or stopping the functionality of the site.

You may use this Website either as a registered member or as a site visitor for legitimate purposes only. In the event you register with us, you agree to provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or Something Feminine, South Africa suspects, for any reason, that such information is untrue, inaccurate, not current or incomplete, Something Feminine, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the site.

You may need to give your email address and password in the registration process for signing in as a Registered Member. You are responsible for maintaining the confidentiality of your account information and passwords, and are fully responsible for all activities that occur under your account. You agree to (a) immediately notify Something Feminine, South Africa of any unauthorised use of your signing in information or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Something Feminine, South Africa will not be liable for any loss or damage arising from your failure to comply with the above given information.

Termination

These Terms of Use will be applicable to every visitor of this Website. Upon breach of any such terms by you, Something Feminine, South Africa reserves the right to terminate your account with immediate effect.

Suggestions & Comments

Please note that any information, materials, suggestions, ideas or comments submitted to Something Feminine, South Africa shall be deemed not confidential. You hereby grant Something Feminine, South Africa an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information, materials, suggestions, ideas or comments for any purpose whatsoever.

Suspected Violations of these Terms and Conditions or Unauthorised Uses

You shall promptly notify Something Feminine, South Africa and the company, organisation, institution with which you are affiliated, or whose facilities you are using, of any known or suspected unauthorised use(s) of your account or the SFSA Website, or any known or suspected breach of security, including loss, theft, or unauthorised disclosure or use of your username, password, and/or IP address. Any use of the SFSA website beyond the scope or in violation of these Terms and Conditions of Use, knowing use of any password or username of another, or any fraudulent, abusive, or otherwise illegal activity, may be grounds for termination of your account, or termination of access to the SFSA website from your IP address, without notice and at Something Feminine, South Africa ‘s sole discretion. The foregoing includes but is not limited to activity by you that may burden Something Feminine, South Africa ‘s server(s) such as computer programs that automatically download or export content, commonly known as web robots, spiders, crawlers, wanderers or accelerators.

Service, Product & Certificate Information

We at Something Feminine, South Africa, make every attempt to ensure that our online services, product & certificate information is as accurate, reliable and complete as possible. We attempt to describe in detail the product specifications and/or services we offer but in some cases the actual product specification and/or services offered and delivered may differ from the online information, as we are continuously changing, modifying and improving our product & services.

Item Width descriptions. Although the utmost care is taken to ensure the correct product width is indicated, we do allow for variances on item width outcomes. SFSA cannot be held liable for any width errors.

Something Feminine, South Africa prepares certificates and reports in accordance with generally accepted gemmological standards and grading techniques used at the time of the examination and makes no warranty or representation regarding any certificate or report. SFSA’s report shall not be regarded as a warranty of grading characteristics.

Most natural gemstones are treated or enhanced to intensify colour, diminish imperfections and improve durability.

Diamonds from Southern Africa
We are happy to provide a broad range of high-quality conflict-free diamonds from Southern African sources.

Policy on Conflict Diamonds
At SFSA we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that police’s the trade of diamonds to ensure they are from sources free of conflict.

Indemnification

You agree to indemnify, defend, and hold harmless, Something Feminine, South Africa , its affiliates, holding company, parents and their respective officers, directors, employees, agents, licensors, representatives, and third party providers to the Website from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of this agreement by you. Something Feminine, South Africa reserves the right to assume, at its sole expense, the exclusive defence and control of any matter subject to indemnification by you, in which event you will fully cooperate with Something Feminine, South Africa in asserting any available defences.

Jurisdiction and Governing Law

This Website is controlled and operated by Something Feminine, South Africa from its office in Pretoria, Gauteng, South Africa and in conjunction with our Website Licensors and third party service providers. This Website can be accessed from other locations. By accessing this Website, you agree that these Terms of Use shall be governed by and construed in accordance with the laws of the Republic of South Africa, without giving effect to its conflicts of law principles. You also consent to personal jurisdiction in Pretoria in the Republic of South Africa for any dispute arising hereunder. No software from this Website may be downloaded, exported or re-exported in violation of any law.

Contact Information

Please contact Something Feminine, South Africa for information or permission to use Something Feminine, South Africa intellectual property. If you have any queries or suggestions about our Terms of Use, please feel free to contact us at:

Something Feminine, South Africa
Pretoria, Gauteng, Republic of South Africa
Phone: +27 940 0333
Email: info@somefem.co.za

Product and Availability, Pricing

You may choose to view pricing and complete your order in any one of the following currencies: South African Rand, British Pound, Euro and United States Dollar.

If you’re interested in a piece of jewellery that is currently on backorder, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we’re able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.

Infrequently, data (including prices) may be inaccurately displayed on our site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honour inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice and subject to changes in global commodity prices. We apologise for any inconvenience that this may cause. If you have questions please don’t hesitate to contact one of our Diamond and Jewellery Professionals at Custormerservices@somefem.co.za or dial +27129400333 (Customer Service centre hours: Weekdays 9:00 – 17:00).

At SFSA, we always offer the best value by providing the lowest possible price. We do not negotiate prices on our products and all of our prices are final.

Delivery

 Free local delivery over R2000 nationally
Normal delivery takes 5 – 7 working days from day of order placed and paid for.
We will make every effort to ensure your delivery is within the time frame, but certain factors may affect delivery times and we cannot guarantee every order to be delivered within a specific time frame. Deliveries are made during office hours – 8am to 5pm Mondays to Fridays. Unfortunately, no deliveries will be made on weekends and public holidays.

Please be aware that we may be unable to deliver to certain outer lying areas, or it may cost the customer more in courier fees.

Please ensure that the correct address and person is available to accept the delivery. An additional delivery fee may apply if nobody is at the delivery address at the arranged time and the parcel is returned to the warehouse. The person who takes receipt of the parcel is deemed to be authorised to do so.

Our administrative offices will be closed from 24th December till the 16th January. No deliveries will be able to be made during this period.

Order Cancellation & Return Policy

SFSA offers customers 7 days from the day their order is shipped to cancel or return their order. If you wish to cancel or return your purchase, simply call a diamond and jewellery consultant at Custormerservices@somefem.co.za or dial +27129400333(Customer Service centre hours: Weekdays 9:00 – 17:00).

The customer only pays return shipping fees.

Note that once your item has shipped, your order cancellation will take effect after a) it is returned to SFSA, and b) our Quality Assurance analysis your diamond and verifies that it is in its original condition.

SFSA will not accept returns or exchanges on any order that were custom-made items or made-to-order items.

If you have questions about our cancellation procedure, please do not hesitate to contact us.

Exchanges:
Jewellery may be exchanged within 7 days of receiving it. In order to qualify for an exchange, all goods must be in their original condition, packaging and may not have been worn, sized or adjusted.

Refunds:
Jewellery may be refunded within 7 days of receiving it, directly through Something Feminine Jewellers. In order to qualify for a refund, all goods must be in their original condition and may not have been worn, sized or adjusted. Items will be assessed before a refund is confirmed. Jewellery will need to be returned to Something Feminine Jewellers in their original packaging prior to the refund being authorised. Please note that you will also be responsible for any handling fees/costs of return where applicable. Refunds can only be made to the original purchaser.

Please note: Sale items unfortunately do not qualifyfor a refund nor exchange.

Exclusions:

  • Body jewellery and earrings, for hygienic reasons.
  • Products purchased at Black Friday. Product will be purchased “voetstoots” as is and are not liable for refund or exchange.
  • Jewellery purchased by way of special arrangement or custom order unless defective
  • Jewellery sold as damaged, defective, used or repaired, as disclosed before purchase
  • Jewellery that has been sized, unless defective
  • If jewellery is defective within 6 months after being received, we will repair, replace or refund, provided that it is a material defect, and that the defect did not develop as a result of abuse, fair wear and tear, or by not following our or the manufacturer’s instructions
  • An item that is not working (eg watch that requires a replacement part) and can be repaired, within a reasonable period, is not deemed to be a material defect as the item will be in working condition once the part has been replaced
  • Any supplier warranties apply over and above the terms of the Consumer Protection Act 68 of 2008.

Comparison Purchasing

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several of the same item, keeping the one you like best, and then returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a diamond, please call one of our expert diamond and jewellery consultant at Custormerservices@somefem.co.za or dial +279400333. (Customer Service centre hours: Weekdays 9:00 – 17:00) and we would be happy to help you make your choice.